Refund policy

Thirty days from delivery

A dress can come back to us within 30 days of the day it was delivered. Send the order number and the style name to service@voltoramarket.shop before the parcel goes in the post, and we will send back the return address and the short list of things we check.

The condition we need

The dress must arrive back in the state it left Edinburgh: never worn outdoors, not laundered, no scent of perfume or deodorant in the fabric, and the swing tag still looped through its hanger. Anything with a frill, a tier or a lace panel should travel folded flat rather than rolled, so the shape is not pressed out of it. Garments that have plainly been worn against the skin cannot be offered to anyone else and will be returned to you.

How the refund reaches you

Parcels are opened and inspected within 2 business days of arriving at our address. When the inspection passes we raise the refund against the payment method used at checkout; the bank then usually posts it within 5 to 10 working days.

Who covers return postage

Return postage is arranged and paid for by you, unless the dress was faulty or the wrong style was sent — in that case write to us first and we will cover the cost instead. Keep the proof of postage until the money is visible in your account.

Arrived damaged

Take photographs of the outer packaging and of the dress, then contact us within 48 hours of delivery. With those photographs we will replace the piece or refund it without asking for it back.

A parcel that never turns up

If the tracking stops moving, tell us within 7 days of the expected delivery date so we can open a claim with the carrier while the trail is still fresh.

Who we are

MR MEHMET ALI DOGAN
Brand Drive, Edinburgh, EH15 3AL, United Kingdom
Email: service@voltoramarket.shop
Phone: +44 118 371 5342